Last Update: April 16, 2026

Welcome. Thank you for using the Café Nosso Grão!

This application and its content are controlled and operated by the company itself. Café Nosso Grão. All rights reserved.

1. ACCEPTANCE OF TERMS

These Terms and Conditions of Use (hereinafter “Terms“) regulate access to and use of the website and other official digital channels (hereinafter “Site” or “Platform”) of the brand Nosso Grão Coffee, owned by MARIA LUCILEI NARESSI, registered with the CNPJ/ME under No. 51.967.371/0001-88, with headquarters at Rua Antônio Rodrigues Miranda, nº 207, Jardim Independência, Taubaté/SP, CEP:12.031-580 (hereinafter “Nosso Grão Coffee“).

By accessing the Site, creating an account, or making any purchase, the User declares having read, understood, and fully accepted these Terms, as well as the Privacy Policy (an integral part of this instrument), available: https://cafenossograo.online/privacy-policy/.

If the User does not agree, in whole or in part, with any provision of these Terms, they must refrain from using the site and its services.

2. WHAT IS CAFÉ NOSSO GRÃO?

The Café Nosso Grão, constitutes a digital platform owned by it, through which the following services and functionalities are made available to the User:

• institutional showcase (“About Us”): presentation of the Nosso Grão Coffee, its mission, vision, values, and socio-environmental impact proposition, linked to the development of functional and enriched foods;
• product catalog and description (“Products” and “Resources”): display of products offered for sale, including technical descriptions, ingredients, nutritional information, production characteristics (bean origin, roast, grind), illustrative images, prices, and payment terms;
• e-commerce (“Store”): direct intermediation of the purchase and sale of the brand's food products Nosso Grão Coffee, in the form of direct-to-consumer (D2C), including shopping cart, checkout, payment processing via partner gateways, and order management;
• User registration and logged-in area: creation of a personal account with access to order history, registration details, saved addresses, processing status, and communication preference management;
• delivery logistics: integration with partner carriers for shipping products to the address specified by the User, including tracking and status updates;
• Testimonials section: space designated for the publication of Users' reviews, comments, and accounts of their experiences regarding the products, subject to the rules set forth in Clause 9 hereof Terms;
• Contact channels: provision of a contact form on the website, institutional email, and customer service via WhatsApp, via the channels indicated in Clause 13, for the clarification of questions, requests, complaints, and the exercise of rights by the User;
• transactional and marketing communications: sending of order-related (transactional) communications and, subject to prior consent, promotional communications regarding new releases, offers, and news, in accordance with Clause 12.

The Nosso Grão Coffee may, at its sole discretion and at any time, include, modify, suspend, or discontinue any of the above services and features, subject to reasonable communication to User where applicable, without giving rise to any obligation to provide compensation, except for orders already confirmed and in progress.

The services described herein are provided to the extent that they are compatible with the consumer protection regime applicable to Users, it being understood that the Nosso Grão Coffee exerts its best efforts to maintain the quality, security, and availability of the platform.

3. How do I access Café Nosso Grão?

The platform is intended for (i) individuals, who acquire products as end consumers and legal entities, who purchase products for resale, corporate consumption, or use as business inputs. The User must indicate their status during registration.

To make purchases and access the logged-in area, the User You must register by providing true, complete, and up-to-date information, as listed in... Privacy Policy.

The User agrees to:

(a) keep their registration details up to date;

(b) preserve the confidentiality of their login and password, not sharing them with third parties;

(c) immediately notify Nosso Grão Coffee any unauthorized use of your account;

(d) be fully responsible for all operations carried out on your account.

Registration is restricted to individuals who are at least 18 (eighteen) years of age and possess full legal capacity. Registrations made by minors or legally incapacitated persons will be considered null and void, and any orders placed may be cancelled.

The logged-in area allows the User to view order history, delivery details, and processing status, as well as manage their preferences.

The Nosso Grão Coffee may, at its discretion and upon prior notification to User (except in cases of fraud or imminent risk), suspend or cancel the account in the following cases:

(i) violation of these Terms or the Privacy Policy;

(ii) provision of false, incomplete, or outdated information;

(iii) practice of fraud, use of automated means (bots, scripts), creation of multiple accounts to abuse promotions;

(iv) court order or order from a competent authority;

(v) prolonged inactivity exceeding 24 (twenty-four) months.

4. PRODUCTS, PRICES, AND AVAILABILITY

The products sold are described on the platform with their characteristics and other data required by applicable legislation.

The product images are for illustrative purposes only. Because it is a natural product, the User acknowledges that there may be natural variations in color, aroma, intensity, and sensory profile between batches, harvests, and roasts, without this constituting a product defect.

The applicable prices are those displayed on the platform at the time of order completion, in the local currency (Brazilian Real – BRL), and are subject to change at any time without prior notice, except for orders that have already been confirmed.

In the event of a clear pricing error (a price that is clearly inconsistent with the market value of the product, such as a shifted decimal point, missing zeros, or a system failure), the Nosso Grão Coffee The right is reserved to not confirm the sale, communicating the User and proceeding to the full refund of any amounts paid, without prejudice to the possibility of re-presenting the offer at the correct price.

Product availability is subject to stock. Nosso Grão Coffee reserves the right to limit quantities per order to combat fraud and unauthorized resale.

If Café Nosso Grão creates any promotional code (for example, a discount coupon), it must be used legally for the intended purpose and target audience. User ...specific purpose for which it is intended, in accordance with all its conditions. The promotional code may be cancelled if it is found to have been transferred, sold, or used in connection with error, fraud, illegality, or a violation of the conditions applicable to that code.

5. How are payments made at Café Nosso Grão?

Simply adding a product to the cart does not constitute a reservation or acceptance of the order.

Your purchase only perfects itself with the payment approval confirmation by the financial institution or payment method used, at which time confirmation will be sent by email to User.

The Nosso Grão Coffee may, with justification, refuse requests in the following cases:

(i) reasonable suspicion of fraud;

(ii) registration with incorrect or untruthful data;

(iii) history of default or abusive conduct;

(iv) impossibility of delivery to the provided address;

(v) subsequent unavailability of the product;

(vi) manifest pricing error (Clause 5).

In case of refusal after payment, the User will be fully reimbursed within the maximum timeframe provided for by applicable legislation.

If any taxes are applicable, the user will be responsible for paying them. In the event that the application collects the tax, it explicitly states that it will pass it on to the user. User in the price.

The accepted payment methods are those indicated at checkout on the Site (credit card, debit card, PIX, bank slip, and others that may be made available).

Payment processing is carried out by partner payment gateways, as detailed in the Privacy Policy, with the Nosso Grão Coffee exempt from liability for processing failures attributable exclusively to such third parties, without prejudice to the obligation to assist the User in resolving the problem.

The Nosso Grão Coffee you can submit requests to anti-fraud risk analysis, and may request additional documentation to confirm identity.

6. DELIVERY

The products will be delivered to the address indicated by User at the time of purchase, within an estimated timeframe based on product availability, the selected shipping method, and location.

The deadlines provided via the WhatsApp application and/or displayed on the platform are estimates and calculated in business days from payment confirmation, subject to variation due to logistical or operational factors or force majeure.

It is the responsibility of the User:

(a) provide a complete and correct address;

(b) ensure the presence of a person able to receive the shipment at the indicated address;

(c) Check the product upon receipt. regarding the integrity of the packaging and its information.

If visible damage or tampering is found upon receipt, the User shall refuse delivery and immediately notify Nosso Grão Coffee, through the available customer service channels.

If no one is present at the address after the delivery attempts scheduled by the carrier, the order may be returned to the point of origin; in such a case, a new shipping fee may be charged for redelivery.

7. RIGHT OF WITHDRAWAL, EXCHANGES, AND RETURNS

Under the terms of art. 49 do CDC, the UserA natural person may exercise the right of withdrawal within the period of 7 (seven) consecutive days, counted from the receipt of the product, through communication via the channels provided by Nosso Grão Coffee through the channels indicated in Clause 13.

Given that this is a food product, the exercise of the right of withdrawal is conditional upon the product being returned. with the original packaging intact, the seal unbroken, and in proper storage conditionsProducts with a broken seal or those that have been partially consumed cannot be returned based on a change of mind, due to health risks and the impossibility of reselling them.

Once the return is confirmed under the conditions described above, the refund will be processed to User the full amount paid, including the original shipping cost, pursuant to Article 49, sole paragraph, of the Consumer Protection Code (CDC).

If a defect in the quality or quantity of the product is found, the individual user may exercise the rights provided for in... art. 18 do CDC within the timeframe of 30 (thirty) days calculated from the discovery of the defect, as it concerns a good non-durable.

In this scenario, the Nosso Grão Coffee may, within the legal timeframe of 30 (thirty) days:

(a) remedy the defect;

(b) replace the product with another of the same type in perfect condition;

(c) refund the amount paid;

(d) reduce the price proportionally.

For Users, legal entities, the right of withdrawal does not applyAny exchanges or returns due to defects will be subject to the rules of... Civil Code, in particular articles 441 to 446 (redhibitory defects), respecting the legal deadlines of 30 (thirty) days for movable property.

8. ORDER CANCELLATION

• By the User: Cancellation may be requested as long as the order has not yet been processed for shipment. After that point, the return/right of withdrawal policy applies (Clause 7).
• By Café Nosso Grão: nas hipóteses da cláusula 5, item: “… mediante justificativa, refuse requests …”, with a full refund of the amounts paid.

9. TESTIMONIALS AND USER-GENERATED CONTENT AREA

The platform provides an area for Testimonials, in which Users They can submit reviews, comments and reports about the products (hereinafter “User Content“).

When submitting User Content, the User declares and warrants that:

(a) is the original author or holds all necessary rights to the content;

(b) the content is truthful and reflects your genuine experience;

(c) the content does not violate the rights of third parties, including rights regarding copyright, image, reputation, or privacy;

(d) the content does not contain material that is illicit, offensive, discriminatory, defamatory, obscene, threatening, fraudulent, or that incites violence;

(e) the content does not contain malware, viruses, malicious links, or material for third-party advertising purposes.

When submitting User Content, the User grant to Nosso Grão Coffee license Free, non-exclusive, worldwide, perpetual, irrevocable and transferable rights to use, reproduce, adapt, translate, display and disseminate such content in any media and channels related to the promotion of the brand and products, with or without identification of the author's name, according to the preference expressed at the time of publication. Whenever the testimonial contains personally identifiable information (name, image, photo), the processing will observe the Privacy Policy and the applicable legal bases under the LGPD.

Café Nosso Grão reserves the right to moderate, minimally edit for spelling corrections, refuse publication of, or remove User Content at any time, without prior notice, upon discovery of a violation of these terms. Terms, of the applicable legislation or when the content is deemed inappropriate at the discretion of Nosso Grão CoffeeThe lack of prior moderation of content does not imply agreement or liability of the party. Nosso Grão Coffee based on its content, subject to the liability rule for application providers set forth in Article 19 of Law No. 12.965/2014 (the Brazilian Internet Civil Rights Framework).

The User The author is solely responsible for the content they publish, exempting the... Nosso Grão Coffee from any third-party claims, demands, or assertions arising from your content.

10. USER CONDUCT 

It is expressly forbidden to User, regarding access to and use of the platform:

(a) realizar engenharia reversa, scraping, mineração de dados, descompilação ou qualquer tentativa de obter código-fonte;

(b) use bots, scripts, crawlers, or automated tools to access the Site, create accounts, or make purchases;

(c) create multiple accounts to circumvent promotions, coupons, or purchase limits;

(d) commit fraud, money laundering, terrorist financing, or any unlawful act;

(e) overburden, intrude upon, or attempt to compromise the security of the Site;

(f) use a trademark, logo, layout, or content without express written authorization;

(f) use a trademark, logo, layout, or content without express written authorization; User, legal entity, in the registration.

Violation of these prohibitions and other situations already foreseen in this Term may result in the suspension or cancellation of the account and the cancellation of orders, without prejudice to appropriate judicial and extrajudicial measures.

11. INTELLECTUAL PROPERTY

All elements of the platform, including, without limitation, brand, company name, logo, layout, design, visual identity, photographs, texts, product descriptions, source code, database and other content, are the exclusive property of [Company Name]. Nosso Grão Coffee or licensed to it, protected by Law No. 9.279/1996 (Industrial Property Law), Law No. 9.610/1998 (Copyright Law), and Law No. 9.609/1998 (Software Law).

Reproduction, distribution, modification, public display, creation of derivative works, or any other form of commercial or non-commercial exploitation is prohibited without prior express written authorization from [Company Name]. Café Nosso Grão.

Access to the platform and the purchase of products do not confer any rights to... User any right or license regarding trademarks, content, or other intellectual property elements of Café Nosso Grão.

12. COMMUNICATIONS

Communications between the Parties will preferably take place via the email address registered by... User, from the official WhatsApp and the other channels indicated in Clause 13.

Transactional communications (order confirmation, shipping status, security alerts, changes to these) Terms) are considered an integral part of the service provision and do not require specific consent for their transmission, based on the performance of a contract (Art. 7, V, LGPD).

Marketing communications (newsletters, promotions, product launches) depend on prior consent from... User, This can be revoked at any time via the unsubscribe link in each communication or through the channels indicated in the [link/document/etc.]. Privacy Policy.

13. CONTACT CHANNEL 

For questions, complaints, the exercise of rights, or any communication related to these Terms, the User may use:

• E-mail: cafenossograo@hotmail.com
• Contact form: available on the platform, in the section "Contact"
• Customer service via WhatsApp

Requests related to personal data (LGPD) must also comply with the channels and deadlines stipulated in the law. Privacy Policy.

14. LIMITATION OF LIABILITY

The Nosso Grão Coffee exerts its best efforts to keep the platform operational, secure, and up-to-date, but does not guarantee that it will be permanently free from errors, technical failures, temporary unavailability, cyberattacks, or other events beyond its reasonable control.

Subject to legal limits, especially the protections of the Consumer Protection Code (CDC) for Users, who are natural persons, the Nosso Grão Coffee is not responsible for:

(a) fortuitous event or force majeure;

(b) failures, slowness, or unavailability of third-party services (payment providers, carriers, internet service providers);

(c) improper, negligent or fraudulent use of the platform by User;

(d) unauthorized access to the account of User resulting from the individual's own failure to protect their credentials;

(e) damages arising from User Content published by third parties, subject to Article 19 of the Marco Civil da Internet;

(f) scheduled maintenance interruptions, duly communicated whenever possible.

for User, legal entity, the liability of is additionally limited Nosso Grão Coffee for indirect damages, lost profits, loss of opportunity, or consequential damages, except in cases of willful misconduct or gross negligence.

15. PERSONAL DATA PROTECTION

The processing of personal data collected on the Site fully complies with the General Data Protection Law (Law No. 13.709/2018 – LGPD) and is described in detail in the [link to LGPD policy]. Privacy Policy, which forms an integral part of these Terms.

In the event of an apparent discrepancy between these Terms and Privacy Policy Regarding the processing of personal data, the Privacy Policy shall prevail.

16. CHANGES TO THE TERMS

The Nosso Grão Coffee may, at any time, alter these Terms to reflect legal, regulatory, operational, or strategic changes.

Material changes that affect substantial rights and obligations of User, will be communicated via the email registered on the platform.

Non-material changes (corrections, editorial adjustments, updates to contact details) take effect immediately upon publication on the Site.

Continued use of the Platform after the changes come into effect implies tacit acceptance of the changes. Terms updated. Users who do not agree with the changes may close their accounts in accordance with this instrument.

17. GENERAL PROVISIONS

Any tolerance by one of the parties regarding non-compliance with any clause of these Terms Any tolerance by one of the parties regarding non-compliance with any clause of these

The nullity or ineffectiveness of any clause of these Terms shall not affect the others, which shall remain in full force and effect.

The User you may not transfer your contractual position without the express consent of Café Nosso Grão. The Nosso Grão Coffee may assign its contractual position in the context of a corporate reorganization, business succession, or sale of the business, upon notice to the User.

These Terms, together with the Privacy Policy and any specific promotion regulations, constitute the entire agreement between the Parties regarding the use of the Platform.

18. GOVERNING LAW AND VENUE

These Terms are governed by the laws of Federative Republic of Brazil.

The ... is hereby elected Courthouse of the Judicial District of Taubaté, São Paulo, with express waiver of any other, however privileged it may be, to resolve any dispute arising from these Terms.